- What happens in an emergency?
- Every plan includes a priority reporting channel for critical issues (site offline, transaction errors, active attacks). Response times depend on the plan: 48h for Website, 24h for Commerce, personalised SLA for Custom.
- Do the included hours cover new features?
- Included hours cover minor changes: updating text, images, links and configurations. New sections or significant features are quoted separately, outside the maintenance contract.
- How do renewal and cancellation work?
- The plan lasts a year and renews on its own, charged to the same card. You can cancel the renewal whenever you like from the members area or by writing to me: the plan stays active until it expires and then does not renew. If you want to end the contract straight away, I refund the unused change hours in proportion to the months left.
- Does the price include VAT?
- I work under the Italian flat-rate scheme (regime forfettario), so VAT is not applied: the price shown is what you pay. After payment you receive an electronic invoice.
- Does the plan cover sites built by someone else?
- Yes. Maintenance applies to any WordPress site, e-commerce store or web system, regardless of who developed it. The initial audit establishes the starting point and identifies any pre-existing issues.